Job Category: Business Analyst
Job Type: Full Time
Job Location: Bangalore
Numbe of Position: 2

Job Purpose :

The incumbent will be in-charge of setting up and getting the product live for a new client as well as on-going service support for our existing client.

Educational Qualifications:

  • UG/PG with experience in Banking or Financial domain


  • 3-6 years of experience

Key Responsibilities:

  • To coordinate with the client and internal development teams for all aspects of implementation.
  • To conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones and deliverables. 
  • To Monitor every step of the implementation process and project progress;
  • To proactively identify potential issues and address them in a timely manner.
  • To communicate project status and to disseminate project information to client and internal project teams on a regular basis
  • To work closely with the product development team in discussing client feedback, post-implementation reviews and to document lessons learnt.
  • To communicate with the product development/ product management team regarding all implementation related customizations
  • To understand and manage evolving client expectations. To execute timely communication and change management.
  • To implement and track key metrics in-order to analyse performance relative to customer service.
  • To develop and monitor project implementation plan in accordance with contract agreement to meet customer expectation
  • To issue a client survey at the completion of each implementation to determine the client’s perspective on the overall project.
  • Other duties as assigned from time to time.

Key Capabilities:

  • Ability to manage multiple clients and projects/task simultaneously
  • Exceptional customer service skills
  • Excellent communication skills
  • Excellent problem solving & critical thinking abilities is a must
  • Flexibility to travel
  • Experience in banking and financial services sector is an added advantage
  • Hands-on-experience in Core Banking Products is an added advantage

This position is based in Bangalore. Remuneration will be competitive and commensurate with experience.

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